Frequently Asked Questions
  • General Information

  • Is the box good value for money?

    We think so yes. Here at Superfoodio we set ourselves very high standards when it comes to the products we use. Our belief is to source and include only the highest quality, premium-grade ingredients in our products giving us real stand out from the rest. We work closely with a number of small producers, all passionate about wholesome food and clean living, to bring you an exceptional range of treats. We like to think of our finds as ‘hidden gems’… you won’t find any of them readily available on the high street, giving us a real point of difference.
    Our niche little finds are packed into handcrafted planet-friendly boxes which, once emptied of treats, are perfect for keeping hold of little keepsakes around the home in.

    By including a monthly feature cooing ingredient, recipe ideas/cards, and interesting product information cards, we are adding great value for money.

    Add to all of this our home delivery service, and we’re pretty sure you’ll agree we are great value for money!

  • Does the box contain any fresh or frozen foods?

    No. Our boxes only contain wrapped and packaged ‘ambient’ or ‘dry’ products. Nothing we send will need refrigeration to be kept at its best.

  • Do you cater for people with allergies or dietary requirements?

    Our boxes contain a variety of foods and ingredients so if you have a particular question you would like answering then please email us at [email protected] and we will help as much as we can

  • How do I find out the ingredients of the foods?

    All products are clearly labeled with their ingredients and nutritional benefits. If you require further information on any of them, please do get in touch with us at [email protected] and we will be happy to help.

  • Can I give a Superfoodio box as a gift?

    Of course you can. A Superfoodio box makes a perfect gift for all health conscious food lovers.
    At the checkout, just add the recipient’s name and address, a personal gift message and any other special instructions you’d like us to know, and we’ll do the rest!

  • How do I buy more of the products from my box?

    Fallen in love with a product and absolutely must have more?! No problem. To re-purchase any of our products just contact us at [email protected] and you can order to your hearts content.

  • How do I purchase a box?

    Buying a Superfoodio box is very simple. Select your box – Mini, Classic or Sharing, decide on a single purchase for now, or a repeat purchase on subscription taking the bother out of monthly ordering. Add your selection to the shopping cart and complete the easy checkout process to place your order.

  • Which Superfoodio box should I choose and what will I receive inside?

    Everyone loves a surprise and we work extremely hard to always offer an exciting mix of products every single month. To add a little good-natured intrigue, we keep the exact products contained inside a secret until its opened…This is all part of the fun of discovering tasty new treats with every new box. If you really can’t wait, then you can follow us on Facebook and Twitter where we give some clues as to what is coming next…

    You have a choice of 3 boxes. The ‘Mini’, ‘Classic’ or the ‘Sharing’. All boxes contain an inspiring range of exceptionally high quality products, the difference being the size of boxes and quantity of snacks. Here’s what you get:

    Mini – A compact box of energy-boosting foods for when you’re on-the-go
    4 snacks
    1 small cooking ingredient
    1 easy to follow recipe card

    Classic – For all foodies keen to discover what’s new – an ideal choice for one
    7 snacks: these could be bars, cereals, seeds, smoothie mixes or drinks
    1 medium sized cooking ingredient
    2 easy to follow recipe card

    Sharing – Perfect for sharing, you’ll find 2 of every snack we include in the Classic
    14 snacks: these could be bars, cereals, seeds smoothie mixes or drinks.
    1 large sized cooking ingredient to inspire a new approach to cooking.
    3 easy to follow recipe card

    – The snacks could be bars, cereals, smoothie mixes or drinks.
    – The cooking ingredient: this could be seed, pulse or grain based. With this choice we hope to inspire a new approach to cooking.
    – Recipe card: a beautifully crafted, easy to follow recipe card is included to get you started with your cooking ingredient.

  • How do we select our products for each month's box?

    We work alongside some of the best health food suppliers who like us share a passion and belief in a healthy, balanced way of life. Working together we search out the latest, tastiest foods we can find, choosing a varied selection each month, to bring you the best. You can rest assured that each ingredient used is of the highest quality, and all contain a delicious mix of energy-boosting, nourishing superfoods that help keep us happy and healthy.

  • How does it work?

    Explore we explore the growing range of nutritious, flavoursome superfoods the world has to offer, and select products made from the best of these

    Discover our discovery then becomes yours once each box is carefully filled with superfood-infused treats and delivered to your door

    Enrich by creating interest in newly discovered foods we hope to promote and enrich a healthy, happy balanced lifestyle

  • What is Superfoodio?

    Superfoodio was born out of our passion for good, wholesome food. We aim to introduce you to a selection of often unheard of superfoods and superfood-infused products. We do this through our boxes of products delivered to your door once a month. We include the interesting facts surrounding our products such as where our ingredients originate from and how beneficial to health they are with their abundance of antioxidants, vitamins and minerals.

    Our boxes include a variety of things, from on-the-go snacks, drink infusions, feature cooking ingredients and recipe cards, and interesting product information cards. Overall, our wish is to encourage a personal discovery of new and exciting healthy foods designed to give balance in life.

  • Shipping and Delivery

  • Is your packaging recyclable?

    Yes, our box and all packaging materials inside are made from recycled paper making them fully recyclable. You can also re-use your box around your home as a great storage alternative.

  • Do you delivery outside of the UK and/or overseas?

    Unfortunately no not yet, although this is something we are hoping to achieve soon. Follow us on Twitter and Facebook to keep up to date.

  • Will my Superfoodio box fit through the letterbox and do I need to sign for it?

    We use secure packaging to keep your products at their best and remain intact on their journey from us to you, which unfortunately means they will not fit through your letterbox. We therefore ask you to sign upon receipt. Should you have alternate delivery instructions for example, ‘please leave with a neighbour’, email us at [email protected] with your order details.

  • Who delivers my box?

    We proudly deliver by Royal Mail using their Signed For® service.

  • What is the postage and packaging fee?

    We proudly deliver by Royal Mail using their Signed For® service and charge a nominal postage and packaging fee of £2.99.

  • When do you deliver and when will I receive my box?

    Once your order is placed we get to work on hand-packing your box and arranging for delivery to your door. To avoid a long wait, single box orders are dispatched every Monday of every week. Subscription box orders are dispatched within the first week of every month and then shipped out at the same time every month through your subscription. We do everything we can to ensure your box arrives in good time, but please note, a short delay may occur due to Bank Holidays.

  • Where do Superfoodio deliver to?

    We deliver to most UK addresses. If you can receive post, you can receive a Superfoodio box.

  • Purchasing and Cancellation

  • What is your returns and refund policy?

    Superfoodio does not accept returns or offer a refund policy unless in exceptional circumstances. Only upon the discretion of Superfoodio will a refund be offered.

  • How do I cancel my membership subscription?

    If you decide to discontinue with your monthly delivery, your subscription can be cancelled at any time throughout the duration of your plan. Because we prepare our boxes within the first week of every new month, we ask that you please let us know of your cancellation by the 14th of the month by emailing [email protected] Cancellations received on or after the 15th of the month will still be charged for and a box delivered. This would be your final box.

  • I have decided to purchase a subscription of your boxes, when is payment taken each month?

    You will be charged for the first month's box on the day you make the payment. Subsequent month's payments will be taken on the same date as your first month for the duration of your subscription.

  • How do you take payment?

    We accept all secure payments via PayPal, and offer a safe payment service via a debit or credit card. Please follow the appropriate instructions on the checkout page. All major cards are accepted.

  • How do I use my promotional code?

    Before proceeding to checkout you will find instructions on where to add your promotional code. Please ensure you use the correct code and are applying it to the appropriate product/offer.

  • Working with Us

  • My company produces delicious superfood-infused products, I’m keen for information on how to become part of a Superfoodio box

    Brilliant! We always welcome new brands and are constantly on the look out for new products to feature. Please contact us with details of your company, brand and products at [email protected] We will be happy to discuss potential ways in which to work together.

  • I am a superfood loving blogger and would like to review your box.

    If you are a blogger, share our passion for superfoods, and would like to work with us, we’d love to hear from you. You can get in touch at [email protected] All ideas are welcome.

  • Other FAQs

  • Any other questions?

    If you can't find an answer to a question you have, then please get in touch with us at [email protected] We are always more than happy to answer any queries you might have.

  • I have an idea for Superfoodio.

    Ideas come from everywhere. We love hearing about them and receiving your feedback on how we are doing. So please do get in touch with us at [email protected]